Guardrail work causes Monday cell service outages | SummitDaily.com

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Guardrail work causes Monday cell service outages

Monday’s cut fiber-optic line causing cell service outages across northwest Colorado was the consequence of guardrail work on Swan Mountain Road, an area previously determined to be clear of underground cables. Ideal Fencing of Erie is performing the work near Summit Cove. The company used a utility locator service before starting, and was informed the area was clear of lines. CenturyLink owns the cut line. “We did call for locates like we’re supposed to … we got the sketches that said it was clear,” Ideal president Jim Bockelmann said. Consolidated Utility Services was one of the companies that performed underground utility checks beforehand. CenturyLink fiber-optic lines were not shown in that area, according to Isaac Cobbs, district manager for Consolidated, adding that sketches for fiber lines are provided by CenturyLink.CenturyLink spokesman Randy Krause doesn’t know yet if the company was contacted by locator companies for sketches. “We haven’t gotten that far yet,” he said. Right now, the company is busy repairing its broken lines. The Monday night repairs were only a “temporary fix” to get service up-and-running; workers are returning to work on a permanent solution. The on-going work will not affect cell service.”From the customer perspective, it’s repaired,” Krause said. After all is back to normal, CenturyLink will study the cause of the problem. If appropriate, repair costs will be passed on; Krause did not have a dollar amount. The company dispatched cable workers, traffic control and equipment to the site. If an outside party is deemed responsible, the county would not get the bill, assistant county manager Thad Noll said. Depending on the circumstances, it would be the contractor or the company that did the utility locates. The cut line affected cell service, landlines and Internet starting around 2:30 p.m. Frisco, Leadville, Fraser and Steamboat Springs were the major areas affected, but because cellular towers were also impacted, thousands using Verizon, Sprint, AT&T and Cricket lost cell service, according to Krause. The road closed to one lane to make room for cable workers and equipment, and service was restored at roughly 11:30 p.m.Alpine Bank in Frisco managed to stay open until 6 p.m. – normal closing time – even though computers and phones were down. Tellers couldn’t look up customer accounts and were taking handwritten receipts. “It was bare bones,” banking officer Robin Henley said. The guardrail is being replaced after the county received numerous requests for it, Noll said, adding that a few vehicles have gone into the water over the years.

The cut line affected cell service, landlines and internet starting around 2:30 p.m. Frisco, Leadville, Fraser and Steamboat Springs were the major areas affected, but because cellular towers were also impacted, thousands using Verizon, Sprint, AT&T and Cricket lost cell service, according to Krause. The road closed to one lane to make room for cable workers and equipment, and service was restored around 11:30 p.m.Alpine Bank in Frisco managed to stay open to 6 p.m. – normal closing time – even though computers and phones were down. Tellers couldn’t look up customer accounts and were taking handwritten receipts. “It was bare bones,” banking officer Robin Henley said. The guardrail is being replaced after the county received numerous requests for it, assistant county manager Thad Noll said, adding that a few vehicles have gone into the water over the years.