AT&T service restored in Dillon after multi-day outage |

AT&T service restored in Dillon after multi-day outage

Caddie NathSummit Daily News

AT&T customers in Dillon and Silverthorne should have service again after several days of dead airwaves following damage to a Dillon cell tower that cut off service to the area earlier this week. Customers told the Summit Daily News they completely lost service Sunday and were unable to send or receive calls, emails or even voicemails for the majority of the week. The company said service was restored to customers in the area at approximately 9 a.m. Thursday morning. The lapse in service was caused by a hardware problem with the cell phone tower, which AT&T’s technical support team said could have been caused by the weather. Support representatives said hardware damage to cell towers is always a possibility and could happen on any cell phone service provider. AT&T teams track service issues and are aware of problems like this one as soon as they occur, AT&T spokeswoman Sandy Goldberg said. She said crews went to work quickly to correct the problem. But for AT&T users in the area, the loss of service was both frustrating and, for some, costly. Local Tim Reidy, who depends on his cell phone for business, said the disruption kept his customers from being able to call or access his voicemail account, forcing him to drive to Frisco to work. AT&T representatives said reimbursement for days of lost service would be handled individually. “We look at those sorts of things on a case-by-case basis,” Goldberg said. One local AT&T customer reported online that, though the service lapse was inconvenient as she is planning a wedding, she was able to get a credit for the days of lost service. AT&T customers say the service in Summit County is spotty with several reliable “dead zones,” particularly between Frisco and Farmer’s Korner on Highway 9, as well as the Summit Cove area and Tenmile Canyon. But the company announced an expansion of coverage in Colorado in the coming years, thanks to its recent acquisition of T-Mobile USA, which will allow the provider to begin reaching customers through T-Mobile towers as well as its own. Customers who lost service due to this week’s cell tower issues can contact the company’s customer care service by dialing 611 from their AT&T phone.

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