BRC names outstanding Friends Welcome employees
BRECKENRIDGE – Four Breckenridge-area employees were honored Wednesday for going above and beyond in the realm of guest services.
Those awarded under the Breckenridge Resort Chamber’s Friends Welcome Program include Tim Faia of the Breckenridge Recreation Center, Tisha Hagan-Uncapher of City Market, Scott Dodge from East West Resorts and Roch Horton of the Breckenridge Outdoor Education Center.
“Tim stands out for his exceptional guest service,” said L. Tracy Baca, a rec center member who nominated Faia. “He always greets people with a smile and refers to everyone by name – a little detail that makes one feel special. Tim is efficient, too, getting guests in and out the door, all the while ensuring everyone feels as if the rec center is a unique place to be. Most amazingly, he performs from pure enjoyment, without the promise of tips or in an effort to sell us anything other than a few moments of happiness.”
Hagan-Uncapher of City Market received equal accolades.
“Tisha always seems to find a way to brighten your day,” said Kim Wackman, a customer. “She goes out of her way to acknowledge every person in her checkout line. Even if she doesn’t know your name, she somehow manages to find a way to carry on a conversation with every customer. Tisha treats each customer as a friend. The times I have left with a smile on my face from dealing with Tisha are countless. I know when I go to City Market and I am ready to check out, she is the first person I look for.”
Tim Fulton and Loren Stone of East West nominated co-worker Dodge.
“Scott does a great job covering the bell desk and assisting conference services,” they wrote in their nomination letter. “He has demonstrated repeatedly a willingness to help and please the guest. Scott always approaches our guests and his task with vigor and a positive attitude. I can’t think of a better first impression to earn a repeat visit from a guest.”
Kim Porter of the BOEC nominated Horton for his out-going attitude.
“Roch is always smiling when you speak with him on the phone. Even after a full day of phone call after phone call, as well as 8,000 other tasks he does for all of our staff, volunteers and interns, he is always friendly, funny and helpful to callers and staff.
“Roch teaches us the meaning of compassion, grace and kindness every day,” Porter said. “He cheerfully goes above and beyond the call of duty, volunteers for special events, makes pancake breakfasts for volunteer retreats, stays up for 80 hours at the Hockey Ultrathon, and provides wonderful steel guitar performances and lessons for all. All of our staff, volunteers and interns count on Roch as the stability and support that all aspects of the BOEC needs.”
The four employees receive $120 worth of gift certificates for use in a variety of businesses in Breckenridge.
Rewards for the next outstanding nominees will be awarded at the BRC mixer on Sept. 18 at Grand Timber Lodge in Breckenridge. To obtain a nomination form or find out more about the Friends Welcome Program, contact Jen Federocko at (970) 453-2913 ext. 206.
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