BRC’s best in guest service awarded | SummitDaily.com
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BRC’s best in guest service awarded

DAILY NEWS STAFF REPORT
Special to the DailyThe Breckenridge Resort Chamber recently handed out Friends Welcome awards, in recognition of superior guest service.
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BRECKENRIDGE – Friends Welcome, Breckenridge’s communitywide guest service program, honored Breckenridge Ski Enterprises (The North Face Store and Main Street Outlet) as the 2006 Business of the Year and Kathy Franklin as the 2006 Employee of the Year. The presentations took place the evening of Friday, June 16, at the Breckenridge Town Party at the Riverwalk Center. Known as much for their energetic ads as their customer service, The Main Street Outlet is one of two businesses under the Breckenridge Ski Enterprises umbrella. Owners Steve and Susan Lapinsohn have been in business in Breckenridge for 14 years and are extremely proud of the way their employees level of customer service set their businesses apart.

“They consider themselves town diplomats,” commented Nissa Erickson, Friends Welcome director. The Employee of the Year, Kathy Franklin, received $4,300 in prizes from local businesses. Franklin has been a Reservations Specialist with ResortQuest for two years, but is more wildly known in the Summit Daily’s Summit Up section at the “angel in a blue coat.” The blue coat is a ResortQuest logo coat she wears all the time, while going out of the way to help visitors.

“Kathy gets tons of letters and e-mails from appreciative guests and owners,” notes ResortQuest Local Human Resource Director Colleen True. “Many of them are posted in her work area to keep her motivated.”Franklin was chosen from a diverse group of 52 candidates and was rewarded with a prize packages that includes a 12-month Breckenridge dine-around for two donated by members of the Breckenridge Restaurant Association, a 2005/2006 ski pass from the Breckenridge Ski Resort, a vacation package donated by Grand Timber Lodge, a round-trip United airline ticket good for any domestic destination by Breckenridge Central Reservations, an Oktoberfest package for two donated by the Breckenridge Resort Chamber and a commemorative plaque for her dedication to guest service.

Congratulations to Breckenridge Ski Enterprises and to Kathy Franklin of ResortQuest. The BRC and the Friends Welcome Program would like to extend their sincerest thanks to the people and businesses in Breckenridge that represent the GO SKI philosophy (Greet/Acknowledge every Guest) and keep the visitors returning year after year, especially the following sponsors: The Breckenridge Resort Chamber, Town of Breckenridge, Breckenridge Restaurant Association, Grand Timber Lodge, Bank of the West, Breckenridge Lands, Christy Sports, Mountain Tees, ResortQuest, Breckenridge Ski Resort, First Bank, Lincoln Highlands, Main Street Outlet and Great Adventure Sports. For more information on the Friends Welcome Program or to find out how to get involved, call Nissa Erikson at (970) 453-2913 ext. 206.


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