Summit County inmates have new video visitation, voice mail options |

Summit County inmates have new video visitation, voice mail options

Male hand with black sleeve suit picking up telephone receiver
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Video visits and a new inmate voice mail service are just a few of the improvements recently added to the Summit County Detention Facility, to allow flexibility for situations where face-to-face visits might not be an option. Family and friends may schedule a visit after advance approval is received from detention staff.

The facility will allow both on-site video visits or remote video visits, that are monitored and recorded by detention staff.

On-site video visits are free of charge, and limited to one visit per week per inmate. Visitors should arrive early with a photo ID to present to staff prior to the scheduled visit.

While remote, or “at home” visits are not limited, there is a charge associated with each visit. Each visit must be paid for at the time of scheduling, and scheduled visits are non-refundable.

Video visitation is allowed 24 hours a day, 7 days a week, subject to change at the discretion of the Division Commander. Each video visit is 20 minutes long and must be scheduled 6 hours prior to the requested visitation time.

“This is a much improved method of allowing friends and family to maintain contact with their incarcerated loved one,” Detention Division commander Erik Bourgerie said in a statement. “We know from studies that inmates who maintain strong family ties and have a good support system are less likely to re-offend in the future. The great part about remote visits is that it allows friends and family to see and visit the inmate, no matter where they live in the world, which is important in our resort community.”

Another addition is a recently implemented voice mail service for inmates. If a family or friend leaves a voice mail on the facility’s inmate phone system, the inmate can retrieve it the next time they log into they system.

For more information on video visitations and inmate voice mail, visit

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