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Friends Welcome recognizes winners

DAILY NEWS STAFF REPORTSummit County, CO Colorado
Special to the Daily
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BRECKENRIDGE – Six exceptional Breckenridge employees and one Breckenridge business were recognized for outstanding customer service by Friends Welcome on Thursday, Dec. 13, during the Breckenridge Resort Chamber Ambassador Mixer, held at Beaver Run, in Breckenridge. November winners were described as employees that went the extra mile and a real strength of the Breckenridge community.In addition to honoring four outstanding guest service employees, Friends Welcome honored Laser Graphics as the Business of the Month. They will automatically be entered, along with the eleven other monthly winners, to win the Business of the Year Award.The outstanding employees that were recognized and rewarded were:n Craig Partnow – City Market “Craig is always friendly and helpful to everyone. It does not matter how busy the store gets, I always wait in his line because he always makes everyone feel welcome and special.” – Irina Garner, Breckenridge.”Craig connects with his customers as they come through the grocery line. He always goes the extra mile to make sure you have everything you need. His customer service is fantastic!” – Hollyanna and Elsa Bates, Breckenridge. n Ethan Swank – North Face & Gorsuch”We came into North Face and Ethan was with other guests. He acknowledged us and pointed us in the direction we wanted to go. His product knowledge was fantastic. He gave us great tips on things to do in town and shared some funny stories with us. He was so upbeat and friendly that we came back and purchased things three separate times!” – Helen Bradley, Lakeside, Mont.

“We shop at North Face & Gorsuch because of Ethan. He always can answer any product question and does so honestly. He wants his customers to be happy and to return, and we do! Keep up the good work!” – Beverly Westgard, Scottsdale, Ariz. n Will Hunt – Yikes”We walked in and out of at least six stores and no one greeted us. We walked into Yikes and Paul gave us a very warm welcome! He asked us what we were shopping for and took us right there. He also told us about the sales. Very helpful and kind!” – Laura Asencio, San Antonio, Tex.”Will greeted us and helped us pick out just what we needed and wanted! He talked to us about our vacation and asked if we wanted any suggestions of what to do and were to eat. He gave us lots of great tips. Most importantly, he was very friendly.” – Mark Lukac, Los Angeles, Calif. n Paul Dzierba – Yikes”Paul is a great asset for Yikes! He helped me find just the right hoody for my girlfriend! He also recommended some great restaurants.” – Dazen Riethouilbo, Breckenridge.”Paul was extremely friendly and helpful everytime we went in there, and we were in there five or six times during the week we were here! He made us feel very welcome.” – Linda Halliday, New York”Paul offered the best service in town. We shopped up and down Main Street and went into a lot of restaurants. Paul was by far the best, friendliest and most helpful employee we came in contact with!” – Christopher O’Brien, Washington, D.C.

n Julianne White – A Mountain Sanctuary Day Spa”Today I received the best massage ever! Julieanne was extremely attentive to my specific needs. She was also very warm and friendly. This was truly a great experience.” – Kathryn Drange, Temecula, Calif.”I was graciously greeted. My facial and massage were unhurried and inviting. This is just what I needed to relax in the mountains. This wonderful experience was followed by a glass of wine. Superb!” – Cathy O’Donnell, Colorado Springs.”Ms. White is on of the only massage therapists who actually took the tome to do what I needed. She was absolutely great! She even offered to help me find a therapist in my home town!” – Tracy Ganchon, Fruita, Colo.”For the last eight years I have gotten at least two massages every month. Julianne is perhaps the BEST I have every had … no hyperbole! Few massage therapists have that natural feel for one’s body. Julianne has it! Not only is Julianne great, A Mountain Sanctuary Day Spa is my favorite place to get a massage. This place excels.” – Ken Reeder, Houston, Tex. n Mary Bannon – Mountain Thunder Lodge”Thanks to Mary we had a wonder experience. Mary has a super personality and is very attentive.” – Yvonne Gomez”Mary was exceptionally friendly and helpful.” – Sarah Holck

“Mary was fabulous! She helped us with restaurants and activities. She always had a smile for everyone. She made us feel like we were at home!” – Jamie Hartman”My husband broke his shoulder while we were in town. Mary was so helpful, she refunded our rentals and made sure my husband was as comfortable as possible. She saved our vacation for us!” – Michelle Clapsaddle n Laser Graphics – Anita Koverman”I forgot to put in an order for my company. By the time I remembered I needed to put a rush order in which would have doubled the cost! Anita saw my anguish and just charged me the normal rate!” – Name omitted to protect my job, Breckenridge.”We have used Laser Graphics for years now and have always been very satisfied with the service and product. Your work is always done on time and very professionally. Thank you for filling this gap in Breckenridge!” – Breckenridge business Breckenridge employees can be nominated for the Friends Welcome award by visitors, co-workers or supervisors or residents for demonstrating exceptional guest service at their place of work. Rewards for the three chosen employees include $100 worth of gift certificates for use in a variety of businesses in Breckenridge and a parking pass from the Town of Breckenridge.The Friends Welcome customer service training program is free to Breckenridge businesses and takes approximately 60 minutes to complete. Employees and businesses receive a certificate noting that they are Friends Welcome certified. Nominations for the Friends Welcome Rewards and Recognition Program are currently being taken. To obtain a nomination form or find out more about the Friends Welcome Program, call the Friends Welcome Director, Dianne M. Trausch, at (970) 453-5070.


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