Locals know what it takes to get things done
December 27, 2005
RE: Service overcomes big boxes (Daily Mail, Dec. 26)I completely understand the need for conveniences that second homeoweners are used to in their hometowns. However, as a wife of a contractor in Summit County and as someone whose job it is to provide service to guests and second homeowners, I’m a little offended at the assumption that customer service is lacking in this county. I’m sure that in your hometown, there is one hardware store that you usually go to for your convenience. It’s probably a Lowe’s or a Home Depot. Up here, I can make a call to have services done when needed, and because they know who I am and because I have loyalty to certain companies, I can get things done. I know that the paint store closes early on the weekends. I purchase paint and supplies the hours that they are open. I also understand when they aren’t open, since we all live here to enjoy the activites the mountains provide and that’s ok with me. I have a question for you. If a Home Depot comes to Summit County (and it won’t just affect Frisco businesses) will you go there just because it’s familiar (putting an unfair advantage to local retailers)? Do you have dinner at the chain restaurants and fast food places because you know what you’ll get, or do you actually visit the charming restaurants that Summit County provides? If you plan ahead before you come out, by calling and ordering supplies through your local retailer, you’ll be surprised how convenient it can be. You can even stop at the Home Depots in Denver along the way and pick up what you need, if that’s more convenient to your schedule. There’s three that I can think of off the top of my head that are just off I-70.There is no need for us to “wake up.” We’re quite clear what we have and what it takes to get things done.