Service overcomes big boxes
December 21, 2005
Just a word about the Home Depot vote results. I do understand why it was turned down – but here’s is another side to the issue. We purchased a condo about 15 years ago in Frisco and come out twice each year to ski and work on the place. It has always been very difficult to get anything done without doing it ourselves and then it is difficult to get supplies for the job at hand.We went to the local paint store about 1 p.m. on a Saturday to find that the store closed at noon. Sure, we waited until Monday, but with limited time to get the job done, it turned out that it has been left for the next visit. Then we called several companies to get a sliding glass door replaced and wow! The first one we tried to contact had a phone message to the effect that they were out walking the dog and the next one we gave the information to and they just got back to me yesterday, two weeks after we left. So live with it? The attitude of the retailers has always been less that accommodating and we live with it and smile (sometimes not right away). Someda,y a Home Depot or Lowes or other similar retailer will show up and yes, local retailers will be affected. They are leaving a door wide open for some serious competition and my sympathies will not be with them.Wake up and provide the services those of us who come from a lower altitude are used to or perhaps you may join us in living in a less protected economic environment.