Summit Medical Center employee recognized with pretigious award
FRISCO – When parents of a patient who was disabled needed help figuring out medical issues, Joann Rouillard got on the phone, sorted out the mess and ended up getting the family an even better outcome than they knew was possible.”The mother had tears in her eyes,” said Rouillard, who works in administration at St. Anthony Summit Medical Center and was more than happy to help.She didn’t have to make calls for the family. She could simply have pointed them in the right direction, but for Rouillard that would not have been enough.And it is this kind of attitude that her peers recognized. Rouillard recently received The Living the Mission award for St. Anthony Hospitals that is given to a staff member whose common behavior is over and beyond the demands of their position.
“I think Joann reflects our values of compassion and service on a daily basis,” said Paul Chodkowski, hospital administrator. “She makes St. Anthony Summit Medical Center a welcoming and comforting place to receive care.”Rouillard has worked for Summit Medical Center for more than seven years, handling patient registration, insurance, billing and a “little bit of everything,” she laughed.”People who are sick, with health care issues, that’s really hard so if I can make their experience any easier it makes me feel good,” she said, later adding that she can empathize since her husband has had a chronic illness for 10 years. She knows both sides of the medical system.Rouillard was nominated for the award that now sits in her office behind the reception desk of the medical center by hospital volunteers and her boss. So, when she received it at a dinner in Denver at the beginning of the month, she was taken by complete surprise. Shortly after, the hospital celebrated the honor as well.
Congratulation hugs came from all around for Rouillard.”She a gem,” said Frisco Mayor Pro-Tem Bill Pelham at the celebration.Before moving to Colorado, Rouillard worked in a hospital in Michigan. During that time, she earned a health unit coordinator certificate from a nearby community college.She and her husband, Ed, and their daughter, Brianna, who is now in eighth grade at Summit Middle School, moved to Summit County about eight years ago when Ed took a position as the general manager of Village Inn.
Ed attended the celebration at the hospital May 17 and was thrilled to see his humble wife recognized for her hard work. He has a note from her boss that reads, “You’re not only the foundation that holds this place together, you’re the glue that holds it,” he said.Lory Pounder can be reached at (970) 668-4628, or at email@example.com.
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