Good morning and welcome to Summit Up, the world’s only daily column that’s already in Mexico as you read this.We heard a rumor of a chupacabra sighting and we have to go check it out. (Granted, as the sighting description included the blood-sucking, mythological beast playing accordion in a drag bar – our field agent in the country ate a certain worm – it might not pan out.)
So, as we’re writing this, we’re really thinking about the packing we haven’t done yet. There’s the wigs to go through, which is hard, because you want to look your best, but with all the nightmare stories you hear about airlines losing luggage, tourists getting robbed and the lack of decent wig-repair shops in developing countries, who wants to take their best pompadours, you know? We paid good money to get these real-hair jobbies from those poor Indian children, we’re not going to throw it all away just to get a decent margarita.And while we never go anywhere in Summit Up Land without a decent set of handcuffs and a shoehorn in our pocket – you try getting that past airport security. (We have, and they, being so uptight about security, you’d think they’d understand when someone just feels safer carrying their own handcuffs. They don’t. The flight attendants, however …)We’ll not trouble you anymore with our packing worries.
***We don’t know what it says about the world when people are surprised that they get good customer service. It’s to the point where people like Karen send us an Angel Alert!! Angel Alert!! when someone does something they probably should have all along.”I don’t know if this is an Angel Alert or just GREAT customer service but I wanted to reward the Zales jewelry store in the Silverthorne Factory Stores for a job very well done. My husband bought me a diamond engagement ring 2 1/2 years ago along with the extended warranty. I have been very hard on the ring, and due to its design, they had to replace the whole ring once and repair it another time when the stones were knocked loose. The district manager, George, was in the store today and saw the condition of my ring which needed repairing again. He offered to give me 100 percent credit for the original ring purchase price towards another ring with a design he felt was more suited to my very active lifestyle (one that is obviously brutal on diamond rings). Kudos to outstanding customer service and going the extra mile to make a customer happy. Something I never expected from a national chain store.”
Excellent job, George. We’ll send you a diamond-encrusted halo-and-wing set, with inlaid karmic rhinestones.***We’re out auditioning for a mariachi band …
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