timeforcake: Tech support tips & 5 links | SummitDaily.com
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timeforcake: Tech support tips & 5 links

ERIN PHEILspecial to the daily

I’m sure you’re well aware of the fact that sometimes, when using the web … things just don’t go exactly as planned. You hit a “Buy Now” button but the wrong product shows up in your shopping cart. You click a Log In button and … nothing happens at all. You arrive at a website only to find you can’t read half the text because it’s covered by photos or ads.These things happen. And when they do, we call tech support. We call our cousin the web expert. We e-mail the owner of the problematic site.More often than not, the person we contact will at some point ask, “What browser are you using? And what browser version do you have?” Knowing which browser you were using at the time of the problem is often vital in helping others troubleshoot your issues; this is why replying with, “I don’t know” only delays a resolution and irritates the person trying to help you.(Quick refresher for those of you scratching your head right now: Your browser is simply the program you use to surf the web. You’ll also hear browsers referred to as web browsers – they’re the same thing. Common browsers include Internet Explorer, Firefox, Chrome, Safari, and Opera.)So. Back to identifying your browser: This page should, in matter of seconds, help you visually identify which browser you use: http://tinyurl.com/28aog75If you’re feeling adventurous and would like to take things a step further by determining not only which browser you use, but which browser version you use, go ahead and fire up your browser, click the “Help” menu item at the top of your screen, and choose the “About (xyz your browser name here)” option. You should now see a little window displaying your browser’s name and version number on it.I’m glad you took the time to learn this information. It’s extremely likely that your new-found knowledge will come in handy in the future.

1. http://www.cupidtino.com – Coming June 2010: a new dating site specifically created for fans of Apple products. Must use Safari, an iPhone, or an iPad to access the site after the big launch. I’m not kidding. I’m being serious here.2. http://tinyurl.com/2cy4mw7 – Learn how to remove those annoying, stubborn documents that get stuck in your printer’s queue.3. http://tinyurl.com/28v4eod – Did you know that Facebook recently launched a new, simpler version of Facebook events?4. http://vimeo.com/8699092 – “Underfull” is a tablecloth that actually turns spilling … into poetry. (It’s currently in prototype phase, but still quite a neat concept.)5. http://tinyurl.com/ouyc8c – Helpful article sharing tips on writing effective business press releases in the age of Twitter.eRin pheiL is the owner of timeforcake (www.timeforcake.com), a web design/development studio in Frisco. She can be reached via e-mail at erin@timeforcake.com.


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