Too much budget-cutting will drive away guests from Vail Resorts properties |

Too much budget-cutting will drive away guests from Vail Resorts properties

At what point is it time to put a foot down on behalf of the guests to this county whose dollars are vital to our economy? 

We all understand that things are tight all over. We have been reading and reading about layoffs and budget cuts, and not just in the ski industry. It is happening in every area of business, in every area of the country.

 As an employee in the ski industry for more than 10 years, I am afraid of what I am seeing. 

Throughout every minute of every day of work, I have had to serve the guests visiting one of the Summit County resorts owned by Vail Resorts. 

I have had the terms “guest service” and “service excellence” drilled into me. Now I see that philosophy being pushed aside to save every penny we can. 

I am not opposed to financial efficiency. I applaud it. However, when we start turning guests away, what does that do to business overall? 

When we cannot serve the guests who are at a resort, who are calling for services no longer regularly available, what is going to happen to those guests? I believe they just might go elsewhere.

Financial efficiency, yes – certainly Vail Resorts needs to be responsible. Is the goal to drive away business? 

That is now what I am seeing. Somehow I do not think Vail Resorts would like to see those guests who have been turned away end up spending their money elsewhere. Draw the line and do not drive away the people who ultimately write our pay checks.

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