True accounts of Home Depot
December 6, 2005
About a year ago, while visiting friends in Denver, my husband and I went in search of blinds, and we started our search at Home Depot. We spent about an hour there, talking to an employee who fumbled through a lot of books to finally give us a quote for about $650 for two blinds. I was nervous about placing an order because I felt like the employee at the blinds department help desk wasn’t knowledgeable about the products he was selling, and so I didn’t hand over my credit card just yet. Instead, we left and went directly across the street to an independent retailer that also sold blinds. In less than half an hour, we had ordered a very similar product for about $300 from this store’s sales consultant who knew his stuff and didn’t waste our time. What did I learn from this? Home Depot isn’t always cheaper than the independent retailer. Service isn’t always better. Yet even if prices are a bit higher, that’s the price I’m willing to pay to keep my community as free of big boxes as possible. I didn’t move here with the intention of turning our town into a suburb of Denver (big yuck). If that were my mentality, I’d simply move where I belong rather than ruin it for others.