Xfinity Wi-Fi, internet outage plagues parts of Breckenridge, disrupting local business

Tripp Fay/For Summit Daily News
Downtown Breckenridge is pictured Sunday, Sept. 3, 2023.
Tripp Fay/For Summit Daily News

Multiple establishments and residences in downtown Breckenridge that use Xfinity and Comcast as an internet carrier lost service yesterday. For some businesses, it had hours-long impacts that impeded on day-to-day operations. 

Employees at Valley Girl boutique on South Main Street recall experiencing an outage beginning around 3 p.m. The store’s phones, music and software to complete transactions remained down until it closed at 7 p.m. Employees said, during that timeframe, transactions and orders had to be done manually, a painful task.

Further up South Main Street, The Cheese Shop of Breckenridge also reported an hourslong outage in which it had to use a back-up card reader since the shop’s transaction software fell victim to the outage as well. Starbucks employees also said they experienced an hourslong outage, one they said lasted around six hours. 

Wandering Daisy, Ohana, and Blue Stag Saloon were also on the list of establishments impacted in Breckenridge alongside dozens of others. 

Some establishments dodged the impacts of the outage, yet their employees’ homes didn’t. Multiple local employees residing in downtown Breckenridge and surrounding areas reported coming home from work to an outage. For some, this outage began earlier in the day while others said it started in the late afternoon. 

Del Bush lives near Boreas Pass Road. He was mowing his lawn yesterday around 4 p.m. when his laptop and TV lost service.

“I didn’t have the internet, and cable TV wasn’t working. We use Xfinity and Comcast for both,” Bush said. “I went to bed that night with nothing working and woke up the next morning to a text from Comcast at 1 a.m. saying the outage was fixed.” 

Bush explained that when he called Comcast the company used caller ID to identify where he was and an automated voice informed him there was an outage in his area. He then was able to select an option to get an update when service was restored. 

Residents in unincorporated parts of the county on the outskirts of Breckenridge who are Xfinity customers reported not having Wi-Fi as of Thursday morning.

As of noon Thursday, the Comcast outage map showed no outages in the Breckenridge area, but some residents in the area say they are still without service.

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