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Biff America: Lunkheads in glass houses

Jeffrey "Biff" Bergeron

“A quick warning! There are curse words that are un-beeped in this show. If you would prefer this show with the curse words beeped out go to virgin/ears.com.”

The above warning (except for the ‘virgin/ears’ stuff) can be found on various podcasts and audio stories. I’ve heard it often on Ira Glass’s “This American Life.”

I’m going to offer my own warning here: “Caution! All the curse words in this column have been paraphrased. If you would like to hear the actual curse words, buy me a shot of Jameson’s and I will swear at you.”



Sean Feeney was wicked ticked off when he woke my buddy Jake up at 3:30 in the morning with this curse- filled voice message, delivered in a heavy Boston accent.

“Jake, this is Sean Feeney. How ‘hahd’ is it to pick up your (expletive) phone? We paid 2500 ‘dollaas’ to stay in this {expletive) place and we are locked out. What type of (expletive) are you running ‘heeea.’ You need to do your (expletive) job. And you and I are going to have a ‘hawt to hawt’ (expletive) talk tomorrow ‘mawnin.’ Call me back.”



The next day, Jake sent me a recording of Sean Feeney’s 3:30 a.m. voice message, asking, “Is that a Boston accent?” I wrote back, “Yes, sounds like the South Shore, and the name Sean Feeney, which is as Irish as Pat Murphy’s pig.”

Now to be clear, it was not Jake’s job to let Sean and his crew into the condo. The management company provided them with the wrong combination for the front door. Certainly, if the plumbing or heat did not work, Jake would be required to fix it or hire someone to do the same. 

Jake did have a master key to all the units, so he called Sean back, asked the unit number, got up and opened the door. Sean was nowhere to be seen, so he left the door unlocked and went back to bed. 

He was almost back asleep when he got another call. “(Expletive) Jake, when are you going to open the (expletive) door? This is (expletive) (expletive).”

Jake told him he had unlocked the door 15 minutes ago. Sean had been sitting in his rental car. He cursed Jake for not letting him know and hung up.

Now to be clear, Jake is a friend of mine. My bride and I have owned a couple of units over the years in the condo project Jake manages — he does an awesome job and has for years. And yes, at first glance, Sean Feeney sounds like a lunkhead, but I’m going to defend that lunkhead. 

I’m biased — Sean’s accent, language and attitude sounds like many of the guys I grew up with. And if the truth be told, he sounded and behaved a lot like I might have when I was younger, dumber and having a bad day.

I don’t approve how Sean handled it, but I will say I get it.

Sometimes, those of us lucky enough to live here forget the lengths and money it takes to visit a place we sometimes take for granted. Yes, for us, the traffic, crowds, noisy short-term neighbors and families walking four abreast down narrow aisles while grocery shopping for Fruit Loops can test our patience. But think of those same guests who fly or drive for many hours, often finishing their trip on scary Interstate 70 to get to a place where the air is as thin as my hair — and then deal with those same challenges. 

Of course, Jake knew all that and I know when he talked to Sean on the phone the next morning in person he explained who was to blame for the lockout without getting angry of defensive. 

We are all tourists somewhere at some time. And if you live here, you (and me, and everyone) are an ambassador promoting the product we often overcharge for. The product is this place we call home. 

To be totally honest— I would love it if there were only half as many people visiting on any given day. But being mostly retired, my livelihood  is no longer dependent on the revenue generated by our guests. Even for those of us whose income is not dependent on guests, much of the amenities that we enjoy — recreation centers, Nordic centers, open space, trails — are. 

I sincerely hope that once Sean had a good night’s sleep, he realized his anger was misplaced and felt bad for his behavior. As for Jake, this isn’t his first rodeo — he lost a little sleep and went skiing the next day. 

Jake will be fine; he gets to live here.

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