Letter to the editor: Copper offering no refunds on season passes, four-packs | SummitDaily.com
YOUR AD HERE »

Letter to the editor: Copper offering no refunds on season passes, four-packs

Robert Feuerriegel
Frisco

I would like to chime in with support of the “profits over people” letter to the editor March 27 regarding Copper Mountain Resort’s refund policy. Having been a full supporter of skiing at Copper for over 30 years, one can only feel screwed by this organization. They are offering zero refunds on season passes and four-packs while not providing the service for about 20% of the season. Their stated reason is, “These products are designed with both parties making a commitment and taking a risk together.” Funny, I don’t recall being told that when they gladly accepted my fee. This is not the first time being screwed over. Having reached senior age and purchasing the senior rate season ticket, I was denied that privilege the next season. The reason this time was that it’s a common industry practice.

These two examples point out Copper’s complete disregard for customer loyalty. Besides my personal pass, I have steered multiple friends and relatives to ski Copper over the Vail resorts and supporting on-site businesses. There is no reason that Copper management could not be more accommodating to regular customers.

Keeping an eye on the customer makes no sense to this organization.


Support Local Journalism

Support Local Journalism

As a Summit Daily News reader, you make our work possible.

Now more than ever, your financial support is critical to help us keep our communities informed about the evolving coronavirus pandemic and the impact it is having on our residents and businesses. Every contribution, no matter the size, will make a difference.

Your donation will be used exclusively to support quality, local journalism.

For tax deductible donations, click here.
 

Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.

User Legend: iconModerator iconTrusted User