Letter to the editor: Summit 911 dispatchers are dedicated to protecting, saving lives | SummitDaily.com

Letter to the editor: Summit 911 dispatchers are dedicated to protecting, saving lives

Jerry Del Valle
Summit County 911 Center director

On Feb. 16, 1968, the first 911 call was made, and since then, so many people have dedicated their lives to protect and save lives under the headset. The highly dedicated team at Summit County 911 Center has this same mindset when the dispatchers start their shifts every day, and there are examples where we have had the opportunity to save lives from both callers and first responders alike throughout the years.

When I read the letter to the editor “We must fix our inadequate public safety systems,” posted Feb. 23, I was concerned that we might have not provided letter writer Jay Johnson with the service that every constituent of Summit County deserves. After listening to the recordings related to the Moonstone incident, I can confirm that we never told Johnson, “Don’t call us as we only respond to emergencies.”

I would like to take this opportunity to refer the public to call the Summit County 911 Center to report inadequate road conditions in Summit County on our non-emergency line: 970-668-8600. The main reason to call the non-emergency line, unless there is a true emergency at the moment, instead of 911 is because we might be in the middle of a call where the life of a person is critical or is gravely endangered in that precise moment.

In addition, I would like to invite Johnson, or any other person from our community, to reach out to us by visiting our website at Summit911.org for questions or feedback.

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